Cancellations
Changing your appointment.
Plans change. Tell us as early as you can and someone else can have the slot.
How to cancel or move a booking
Every confirmation email has a link to reschedule or cancel. That is the quickest way and it works at any hour. You can also call us on 01932 210424 during opening hours.
How much notice we ask for
Please give us at least 24 hours. Treatments are booked one to a chair, so a slot left empty at short notice usually stays empty. Earlier is always better, and there is nothing to pay if you cancel.
Running late
Call ahead if you are held up and we will do what we can. If you arrive more than 15 minutes late we may have to shorten the treatment or move you to another time, because the chair is booked after you.
If we have to cancel
Illness and emergencies happen to us too. If we have to move your appointment we will call you as soon as we know and offer you the next slot that suits you.
Before you come
Tell us when you book if you are pregnant, have a skin condition or an infection around the nail, or have had a reaction to a product before. Some treatments are not suitable and we would rather find a different one for you than turn you away on the day.
Last updated 5 October 2026.